Last updated: 29 October 2025

These Terms govern your use of aquatic.asia (the “Website”), its subdomains, associated mobile applications, and any iGarden smart devices or services connected to our platform (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you must discontinue use immediately.

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1. Definitions

• “Company”, “we”, “us”, “our” refers to Aquatic Facilities Services Pte Ltd.

• “User”, “you”, “your” refers to any person accessing the Website, purchasing products, or using IoT-connected services.

• “Products” refer to iGarden-branded equipment, smart pool devices, accessories, and related goods.

• “IoT Services” refer to any smart devices connected via app, cloud, or controller to provide remote control, diagnostics, or automation.

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2. Acceptance of Terms

By:

• Visiting this Website

• Creating an account

• Purchasing products

• Registering devices

• Using the iGarden app or controller

You agree to be bound by these Terms, the Privacy Policy, and any additional guidelines specific to certain Services.

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3. Eligibility & User Responsibilities

• You must be at least 18 years old or have parental consent.

• You agree to provide accurate, up-to-date information.

• You are responsible for maintaining the confidentiality of your account credentials.

• Any unauthorized use of your account should be reported to info@aquatic.asia.

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4. Use of Website and IoT Platform

You may use our Website and smart device app for:
✅ Purchasing products
✅ Monitoring and controlling registered pool equipment
✅ Accessing training, maintenance guides, or technical support

You may not:
❌ Reverse engineer or tamper with any software
❌ Use the platform to infringe on intellectual property rights
❌ Attempt unauthorized access to any servers or systems
❌ Misuse the IoT cloud by submitting false data or interfering with device operation

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5. Orders, Pricing & Payment

• All prices displayed are in SGD unless stated otherwise.

• Payments are securely processed through HitPay.

• Orders are confirmed only after payment is successfully completed.

• We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, or supply limitations.

International Orders: Customers are responsible for import duties, taxes, and regulatory permits in their respective country.

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6. Shipping, Delivery & Risk of Loss

• Delivery timelines are estimates and may be affected by customs or logistics delays.

• Risk of loss transfers to you upon delivery to your shipping address.

• For IoT-enabled products, functionality may be restricted until device activation.

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7. Returns, Warranty & Repairs

7.1 Return Eligibility

• Returns are accepted within 7 days of delivery only if product is unused and in original packaging.

• Customised orders or installed equipment are not eligible for return.

7.2 Warranty

iGarden products are covered under manufacturer or distributor warranty as specified:

Warranty is valid only if equipment is installed by certified technicians and operated within guidelines.

7.3 Warranty Exclusions

• Damage caused by misuse, improper installation, or external electrical faults

• IoT connectivity issues resulting from user’s Wi-Fi or network provider

• Natural disasters, corrosion due to chemical imbalance

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8. IoT & Smart Services

By activating a smart device, you acknowledge:

• Data will be transmitted to secure servers in Singapore and China for operation and continuous improvement.

• Remote control functions may require stable internet access.

• Firmware updates may be deployed automatically to maintain security and functionality.

Disclaimer: We are not liable for any interruption in IoT services due to external network failures or third-party service outages.

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9. Intellectual Property

• All content, trademarks, logos, and software on this Website are the property of Aquatic Facilities Services Pte Ltd or its licensors.

• You may not reproduce, distribute, or exploit any part without written consent.

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10. Limitation of Liability

To the maximum extent permitted by law:

• The Company is not liable for any indirect damages, loss of profits, or downtime caused by use or inability to use our services.

• Total liability shall not exceed the amount paid for the product or service giving rise to the claim.

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11. GDPR & International Users

If you are located in the EU, you have additional rights under GDPR:

• Right to access, rectify, or delete your data

• Right to restrict or object to processing

• Right to data portability

Use of our Services constitutes consent to the transfer of your data to Singapore and China for legitimate business and operational purposes.

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12. Termination

We may suspend or terminate your account if:

• You breach these Terms

• You misuse IoT services or attempt unauthorized access

• Required by law enforcement or regulatory bodies

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13. Governing Law

These Terms are governed by the laws of the Republic of Singapore. Any disputes shall be resolved in the courts of Singapore.

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14. Contact Information

For support, billing or legal concerns:

Aquatic Facilities Services Pte Ltd
Email: info@aquatic.asia
Website: aquatic.asia

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15. Amendments

We reserve the right to modify these Terms at any time. Changes will be reflected with an updated date. Continued use signifies your acceptance of the revised Terms.